Q&A for How to Repair Google Chrome

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  • Question
    How do I access my extensions on Google Chrome?
    Community Answer
    Community Answer
    Go to the upper right hand corner. Click the symbol that has 3 horizontal lines. It should open a menu. Hover your mouse over "More tools" and click "Extensions."
  • Question
    What do I do if Chrome is not closing properly?
    Community Answer
    Community Answer
    Open up Task Manager by pressing Ctrl-Alt-Delete. End the process.
  • Question
    How can I remove a virus from Chrome when the Chrome Cleanup tool crashes the computer?
    Community Answer
    Community Answer
    Running an antivirus, such as Malwarebytes or McAfee, should solve the problem. If not, try uninstalling Chrome, scanning your computer with an antivirus, and then reinstalling Chrome.
  • Question
    Why can't I open some websites in Chrome?
    Community Answer
    Community Answer
    Your ability to open certain websites in Chrome can depend on the specific website and your geographical location. If you are located outside the U.S., you might be unable to access some sites due to regional restrictions. If you are in the U.S. and geo-restrictions are not the cause, reinstalling Chrome could resolve the issue.
  • Question
    My Wi-Fi is working, but I can't open Google Chrome on my computer. What steps can I take?
    Community Answer
    Community Answer
    You can try redownloading Google Chrome. Alternatively, delete the existing shortcut and open the application directly from its installation folder.
  • Question
    Chrome does not display text properly from some websites or web Interfaces. What can I do?
    Community Answer
    Community Answer
    Sometimes certain websites' CSS is just not a good fit with Chrome. Chrome also has some issues with JavaScript. Try an alternate browser like Firefox or Edge and see if that fixes the problem.
  • Question
    Why will Google Chrome not open for me?
    Community Answer
    Community Answer
    Check that your browser/computer is updated and consider re-installing. Check for viruses and make sure your anti-virus is fully operational. If you have talked to a specialist (computer store) and tried multiple websites, consider using a different browser or purchasing a different computer.
  • Question
    My Chrome browser won't load after a recent Windows update; what steps can I take to fix this?
    Community Answer
    Community Answer
    First, you can try reverting or reinstalling the recent Windows update; access these options through the Settings app in Windows 10 or the Control Panel in Windows 7. Alternatively, uninstalling and then reinstalling the Chrome browser itself may resolve the issue.
  • Question
    My Google Chrome browser opens but fails to load any pages or process searches. What steps can I take?
    Community Answer
    Community Answer
    To fix this, you should uninstall and then reinstall Chrome. Navigate to `Start > Control Panel > Programs > Programs and Features`, select Google Chrome, and then choose "Uninstall." Follow the on-screen instructions, and afterward, reinstall the browser.
  • Question
    What should I do if Chrome is not responding?
    Community Answer
    Community Answer
    You can restart your computer, or you might try using a different browser such as Firefox or Safari.
  • Question
    What can I do if Google Chrome uses large amounts of memory, stops responding, and crashes whe playing videos?
    Community Answer
    Community Answer
    Try uninstalling and reinstalling Chrome. When you reinstall, make sure you limit the number of extensions you have installed. Also, limit the number of tabs you have open at one time -- more tabs means more memory. Finally, clear your stored browsing data every once in a while.
  • Question
    Why do Chrome logos and shortcut names display as squares or rectangles, while normal writing isn't affected?
    Lauren Eddy
    Lauren Eddy
    Community Answer
    The issue with Chrome displaying squares instead of logos or names could be due to font or encoding problems. Try clearing the browser cache and cookies, updating Chrome, or checking font settings. If it persists, the font files may be corrupted; reinstalling Chrome or resetting font settings might help.
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