How to Reset a JBL Speaker That Keeps Disconnecting Randomly

Learn to factory reset your JBL speaker

Written by Darlene Antonelli, MA

Last Updated: July 22, 2024 Fact Checked

Is your JBL speaker unresponsive or not staying connected to Bluetooth? While resetting your speaker usually fixes some issues relating to connections, sound quality, and software, it will also reset all your previous Bluetooth pairings as well as any custom settings you may have set up. This wikiHow article teaches you how to reset a JBL speaker.

Troubleshooting Tips to Reset Any JBL Speaker

Turn on your JBL speaker, then press the volume up and play buttons at the same time for 10 seconds. Wait until the status light shuts off, then press the power button for a hard reset. Alternatively, press the play/pause, volume up, and volume down buttons simultaneously.

Method 1

Method 1 of 4:

Holding the Volume Up and Play Buttons

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The status light will turn on and a guitar strum will signal that the speaker is powered on.^{[1]
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2
Press the Volume Up and Play buttons together. Hold them down together for about 10-20 seconds or until the status light turns off.^{[2]
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- The JBL Clip 3 and 4, as well as the Flip 3, 4, and 5 all use these buttons to reset.
- Release the buttons when the status light turns off.
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You want to do this so the iPhone, Android, laptop, or other connected device doesn't try to reconnect after it discovers the speaker again.
4
Turn on your JBL speaker again after a few moments. Wait about 30 seconds after the reset to turn your speaker back on. The status light will be flashing to indicate that it's ready to pair.
- Once you reset your JBL speaker, re-pair it to use it again.

Method 2

Method 2 of 4:

Holding the Mute Button

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This method works for JBL speakers that feature voice activation and Smart Home functionality.
You'll hold this down for about 15 seconds or until the speaker turns off.^{[3]
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You want to do this so the iPhone, Android, laptop, or other connected device doesn't try to reconnect after it discovers the speaker again. Since this speaker allows for Smart Home connectivity, make sure you remove it from any Smart Home apps you may have, like Google Home.
Wait about 30 seconds after the reset to turn your speaker back on. The status light will be flashing to indicate that it's ready to pair.

Method 3

Method 3 of 4:

Holding the Volume Down and Power Buttons

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1
Turn on your speaker. The battery light will illuminate and a ring of light around the Power button will turn solid blue if the speaker is connected via Bluetooth (if it isn't paired, the light will flash blue and red instead).^{[4]
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- This is the key combination for resetting a JBL Charge and Charge 3 Speaker.
The ring of light around the Power button will flash red 3 times and then turn solid blue before turning off to indicate that the reset was successful.^{[5]
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You want to do this so the iPhone, Android, laptop, or other connected device doesn't try to reconnect after it discovers the speaker again.
Wait about 30 seconds after the reset to turn your speaker back on. The ring of light around the Power button will be flashing red and blue to indicate that it's ready to pair.^{[6]
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Method 4

Method 4 of 4:

Holding the Volume Up and Bluetooth Buttons

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1
Turn your speaker on. The power light and surrounding ring should be solid white.
- This method works for JBL Charge 4, the JBL Xtreme, Boombox, and Go 2 speakers.
2
Press the Volume Up and Bluetooth buttons at the same time. On the Charge 4, these buttons are usually right next to each other on the control panel.
- Release these buttons after about 10-15 seconds or after the speaker turns off.
You want to do this so the iPhone, Android, laptop, or other connected device doesn't try to reconnect after it discovers the speaker again.
Wait about 15 seconds after the reset to turn your speaker back on. The light around the power button will be flashing blue to indicate that it is ready to pair.

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Tips

The best way to factory reset a JBL Charge 3 is to press and hold the volume up and play/pause buttons at the same time.

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Tips from our Readers

The advice in this section is based on the lived experiences of wikiHow readers like you. If you have a helpful tip you’d like to share on wikiHow, please submit it in the field below.

The best way to reset the Charge Essential is to hold the Bluetooth and Volume + buttons together. After resetting it, my speaker wouldn't turn back on at first, but when I plugged it in to a power source, it resumed as normal. It was charged before I did this, so I think plugging it in might be a necessary step.

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